NHS England Yorkshire & Humber – South Yorkshire & Bassetlaw locality team

NHS England North Regional Team – South Yorkshire & Bassetlaw locality team

These contact details are for legacy queries to follow up on – new queries need to go through NHSE England Midlands team

Contact details for 

Telephone: 0113 8253410   (0113) 8253352
Address: Oak House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY
Email:  england.syprimarycare@nhs.net

NHS England does NOT have access to a secure, reliable fax and so faxes should NOT be sent unless specific arrangements have been made on a one-off basis!

South Yorkshire & Bassetlaw locality team oversees and accounts for the delivery of services on behalf of the CCGs in – Barnsley, Bassetlaw, Doncaster, Rotherham and Sheffield. This is to ensure that each individual CCG continues to meet its legal, financial and performance responsibilities and obligations.



Notification of change in hours for Bank Holidays 

Please see attached the notification form for the Bank holiday’s   Where possibly could you complete the form and let NHS England know what your plans are for the Bank Holiday’s as they publish the hours quite extensively, these are used for planning purposes and if you don’t inform us you will automatically be noted as closed.

The form should be completed and returned to the generic inbox england.syprimarycare@nhs.net

Please note the additional information supplied on the notification form should you wish to alter your core or supplementary hours particularly over the Christmas and New Year period.

2016_Notification-of-opening-hrs proforma v2



eform for reporting incidents

2014-05-15_Pharmacies_General Info & Contacts


All New Issues or Enquiries

Non-urgent email*: england.syprimarycare@nhs.net

*For all emails sent to the above email, please put the town your pharmacy is in at the start of the subject line e.g. “Doncaster – subject of email” This allows the email to be directed to the right team member(s) as soon as possible.

Urgent: Tel: 0113 8253423 / 53364

ONLY contact a team member directly for existing, outstanding issues and queries. Failure to do this will cause delay

General Guidance on emailing the Area team

Put your town at the start of the subject line – this allows the email to be sent to a team member covering that locality as soon as possible even if team members are on holiday.

After the town, try to put a few words that best describe what the email relates to. Then add your ODS code (unless you want to remain anonymous)

E.g. subject: “Rotherham – private CD code query – FX111”



Controlled Drugs

Following on from the NHS realignment earlier this year, the Controlled Drugs Accountable Officer covering South Yorkshire and Bassetlaw (and the rest of Yorkshire and Humber) has been changed and is now:

Gazala Khan
NHS England North region

Please make a note of this but:

PLEASE: Continue to notify NHS England of any incidents involving CDs through england.yhcdao@nhs.net

 Reporting Incidents (including Controlled Drugs Incidents):

Send report to: Email* england.yhcdao@nhs.net

*Please put town, “Incident” or “CD incident” in the email subject box along with your ODS code (This is optional only if not a CD incident) E.g. “Barnsley – CD Incident – FX329”

 Incident Reporting Form (NEW)Sept 14


CD Destruction: Contact the local CCG medicines management to organise witnessing of destruction of “obsolete stock” of controlled drugs. Remember, for patient returned CDs, this can be done “in-house”.
(See http://psnc.org.uk/contract-it/pharmacy-regulation/controlled-drug-regulations/ for further information)


Annual Complaints Reports

The Annual Complaints report required under Pharmacy contract should sent to:

Email england.syprimarycare@nhs.net

Post Above address

Please put town, “Complaints report” and; your ODS code

E.g. “Barnsley – complaints report – FX329” in the email subject line.



Customer & Patient Complaints

Post: NHS England, PO Box 16738, Redditch, B97 9PT

Email: england.contactus@nhs.net (With ‘For the attention of the complaints manager’ in the subject line)

Telephone 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)



Dispensing Specials – Certificates of Conformity

Until further notice, please do not send copies of certificates of conformity to NHS England in South Yorkshire and Bassetlaw.

Please ensure that you keep copies safely and make them available if required to do so by NHS England.

Market Entry

For all issues and applications contact: england.performerslistadmin@nhs.net

MUR / NMS Quarterly Reports

The South Yorkshire and Bassetlaw Area team request that MUR and NMS quarterly reports are sent to the Area team: england.syprimarycare@nhs.net

In the subject line state: Town; MUR/NMS quarterly report and ODS code

MURs off premises or Telephone MUR Applications

Use the South Yorkshire and Bassetlaw version of the PREM2 form and submit to:


Smart Cards

If you require a smartcard to be issued or have any queries in relation to smartcards, please contact:

 The SY CSU IT Service Desk Tel: 0114 305 1030.

(Open Monday to Friday 8.00am to 5.00pm)

Appointments can be arranged for you with a Registration Authority Agent at:
White Rose House, Doncaster;
Retford Hospital plus; venues in Sheffield and Barnsley.

Enhanced CRB Checks / Disclosure and Barring Service (DBS) Checks

For Pharmacy staff requiring the new DBS Check please send an email to: