GP-CPCS (Community Pharmacist Consultation Service)

As you are aware, on the 1st November 2020, the CPCS was extended across England to include referrals from general practice  as well as from NHS111.

This service allows general practice teams to refer patients with a minor illness to community pharmacy to receive a consultation for a range of minor illnesses.


Local implementation

NHSE Midlands have been working with LPCs to roll out the service and there are now many pharmacies providing the service from a number of GP surgeries.  Pharmacies that had previously signed up for the CPCS NHS111 are automatically signed up to provide the GPCPCS as well.

The LPC has also employed a GPCPCS Implementation Lead, Mike Jones, who is working closely with GP practices PCNs and pharmacies.

Benefits of the service

  •  It improves access for patients with higher acuity illnesses or for those with complex health needs to GPs by diverting appropriate consultations to trained community pharmacists in a way that is convenient, safe and effective.
  • It helps patients to self-manage their health more effectively with the support of Community Pharmacists, and to recommend solutions that could encourage self-care for minor illness symptoms in the future.
  • Increases patient awareness of the role of Community Pharmacy as the ‘first port of call’ for minor illness, medicines access and advice, and support the integration of Community Pharmacy into primary care
  • Builds and promotes shared working within PCNs, creating improved relationships between practices and community pharmacies to deliver high quality care to patients.
  • Be cost effective for the NHS when supporting patients with minor illness

Action for contractors

  • We would like to remind all contractors and Pharmacy teams that you may receive referrals in any part of Nottinghamshire if your pharmacy is selected by the patient.
  • Please ensure that you are regularly checking NHS Mail for referrals and that your Pharmacy teams and Locums are briefed on the importance of the GP CPCS service and the benefits to patients and GP practices
  • Start a conversation with your local surgeries to understand when they are planning to go live with the service.
  • We would suggest printing a copy of the ‘Top Tips document’ (below and attached) so that it can be referred to when completing referrals.
  • Pharmacies will be informed when practices within their network are due to go live with referrals via
    their local surgeries.


Nottinghamshire Deployment Update

We are currently engaging with 124 practices across 23 PCNs who have expressed interest in participating with the service.

The number of GP practices enquiring about initiating the service is growing daily and for the most up to date information about your surgeries please contact Mike Jones.

Please see the below status update for those local surgeries that are already making referrals.

  • 52 Practices live
  • 5725 referrals made as at August 2023
  • 954 hours of GP appointments


PCN Name Referring Surgery
Mansfield North Pleasley
Bulwell and Top Valley Parkside
BACHS JRB Healthcare Beechdale
Bilborough Medical Centre
Churchfields Medical Practice
Lime Tree surgery
Melbourne Park Medical Centre
Radford and Mary Potter Highgreen Practice
Radford Medical Practice
St Luke’s Practice
Nottingham City South Wollaton Practice
Arrow Health Unity Surgery
Westdale Lane Surgery
Nottingham West PCN Chilwell Valley and Meadows Practice
Manor Surgery
Oaks Medical Centre
Giltbrook Surgery
Newthorpe Medical Practice (02.03.22)
Hama Medical Practice (04.03.22)
Eastwood Primary Care Centre (14.03.22)
Rushcliffe Gamston Medical Centre
Ashfield North Woodlands Medical Practice
Kings Medical Centre
Brierley Park Medical Centre
Skegby Family Medical Centre